❓Frequently Asked Questions (FAQs)

1. What types of tours do you offer?

We offer a variety of day tours and multi-day custom trips throughout Ecuador, including the Andes, Amazon, cloud forests, and Galapagos Islands. Our full-day tours—like Mindo, Cotopaxi, Quilotoa, and Otavalo—are designed to immerse travelers in nature, culture, and local traditions.

2. Can you customize an itinerary for a specific interest or occasion?

Absolutely! All our itineraries are fully customizable. Whether you're celebrating an anniversary, pursuing a photography trip, wellness retreat, or an adventure-focused journey—we craft every detail (activities, transport, lodging, guides) to match your preferences and budget.

3. How is sustainability integrated into your services?

Sustainability is central to our operations—from sourcing local suppliers and hiring community guides, to using eco-friendly transport and encouraging carbon offsetting. We actively support community-based tourism initiatives, artisan collaborations, and environmental conservation. Our Sustainability Policy outlines this in detail.

4. Is travel insurance included?

We recommend guests secure adequate health and luggage insurance for their full trip.

5. What health and safety measures do you follow?

We maintain high standards of health and safety:

• Updated protocols for transportation, lodging, and excursions.
• Staff trained in first aid and emergency response.
• Medical and evacuation plans are in place.
• For remote regions and high-altitude tours, medical advice and vaccinations (e.g., malaria, yellow fever) are recommended prior to travel.

6. At what altitude do your tours go, and is altitude sickness a concern?

Yes, altitude is a factor in many of our tours—especially when visiting high-Andean sites like Cotopaxi and Quilotoa. Please consult your physician before travel if you have cardiovascular or respiratory conditions. We also provide acclimatization tips and itinerary pacing to help adjust.

7. How can I reduce my environmental impact on a tour?

We encourage guests to:

• Bring reusable water bottles, minimize single-use plastics.
• Follow leave-no-trace principles in nature areas.
• Support local communities by buying artisan crafts and meals locally.
• Choose to offset carbon emissions from flights through suggested reputable local reforestation initiatives.

8. Do you work with local communities?

Yes! We collaborate directly with local communities across Ecuador—hiring guides, featuring artisan cooperatives, supporting traditional gastronomy, and contributing to community projects (education, conservation). This helps ensure tourism benefits are distributed locally.

9. What is your cancellation and refund policy?

We require a deposit to confirm bookings, with the balance due before departure. Our cancellation policy varies by tour type and lead time—please refer to the "Terms & Conditions" section on our website or ask us directly. We strive for flexibility and will work with you in unexpected situations.

10. How do I book a trip?

Visit our website and fill out the "custom trip" form, or contact us via email/WhatsApp for quick assistance.
You'll receive a personalized proposal with itinerary, pricing, and options.
Once approved, we secure your booking with a deposit and stay in contact until your journey begins.

11. How is payment processed?

We accept international cryptocurrency, international bank transfers, credit/debit cards, and other secure online payment methods. Payment details will be provided in your booking confirmation.

12. What languages do your guides speak?

Our guides are fluent in Spanish and English, and some also speak German—ideal for creating a comfortable and informed experience.

13. Are your tours family-friendly?

Yes! We design many of our trips with families in mind—whether you’re traveling with young children, teenagers, or multi-generational groups. Activities can be adapted to different energy levels and interests, and we offer flexible pacing, kid-friendly guides, and safe transportation. Destinations like Mindo, Otavalo, and the cloud forest are particularly great for families.

14. Do you provide child seats or special accommodations for young travelers?

Yes, we can provide child car seats upon request, and adjust itineraries to include accommodations with family rooms, pools, or easy-access facilities. Let us know your needs and we’ll take care of the details.

15. Do you offer group rates or discounts?

Yes, we offer special rates for private groups of friends, corporate teams, schools, or families traveling together. Discounts may vary depending on group size, travel dates, and selected services. Contact us for a custom quote.

16. What is the minimum or maximum group size?

We can organize tours for small groups of 4–6 people up to larger groups of 20+. For groups over 10, we provide an additional coordinator/guide and tailored logistics to ensure comfort and safety.